Local People. Serving You.

BE AWARE OF SCAM CALLERS 


NEVER GIVE YOUR PERSONAL INFORMATION TO AN UNKNOWN CALLER OR VISITOR! 

RCEC WILL NEVER CALL AND REQUEST PERSONAL INFORMATION.OR PAYMENT BY PHONE.

Our representatives have access to the details they need to service your account.

Demands for immediate payment by wire transfer, gift cards or debit/credit cards should immediately raise red flags. 

If you receive a phone call that you think is a scam, hang up immediately and contact us. 

 

 

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SOCIAL DISTANCING - HOW TO PAY YOUR BILL FROM HOME 


STAY SAFE - PAY YOUR BILL FROM HOME BY CHOOSING ONE OF THE 3 OPTIONS BELOW:

1)  SMARTHUB APP (registration required) - Pay your bill electronically with a smart phone, tablet or computer. With a Smarthub account you can also check your usage, receive notices from RCEC, and report outages directly to the dispatcher. 

2)  PAY NOW (no registration required) - This is to pay your bill only.

3)  SECURE PAY (1-877-487-0013) - Pay by phone system using credit/debit card or check.

OTHER AVAILABLE PAYMENT OPTIONS:

  • Drive thru window - Available at Henderson & Lakeport offices
  • Night Deposit - Available at all office locations.
  • US Mail - Mail payments to: PO Box 1169-Henderson, TX  75653-1169

New service applications can be initiated by phone. If you need assistance or have questions about your account, contact us at 903-657-4571. We have representatives that will be happy to assist you. 

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SMARTHUB - NEW FEATURES  


Features available when you log onto Smarthub from a computer browser.

  • Analyze and understand usage trends to find ways to cut back.
  • Create and track a monthly budget to avoid unexpected high utility bills.
  • Set a point range in time to compare differences in usage.
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2021 HOLIDAYS 


NOTICE OF 2021 HOLIDAY'S

01/01/2021 - New Year's Day

04/02/2021 - Good Friday

05/31/2021 - Memorial Day

07/05/2021 - Independence Day

09/06/2021 - Labor Day

11/25/2021 & 11/26/2021 - Thanksgiving 

12/24/2021 & 12/27/2021 - Christmas

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ELECTRICAL SAFETY TIPS FOR KIDS 


ELECTRICAL SAFETY TIPS FOR KIDS:

Electricity and liquids DO NOT mix! Never place electronics and appliances near water - like next to the sink or tub.
Never place a drink near your gaming console. Spills could result in electric shock.
NEVER climb trees near power lines and electrical equipment. Same goes for kites and drones - before you fly them, make sure you're far away from any overhead power lines.
NEVER pull a plug from electrical outlet by its cord! Pull from the plug to avoid potential shock.
Going for a swim? Remember. Never swim during stormy weather. If you hear thunder, immediately exit the pool until the storm has passed.

These are just a few tips to keep in mind. Remember: Electricity is amazing stuff, but you should always play it safe!

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SAFETY INFORMATION 


Electrical Safety Information

To help keep you and your family safe.

1)  Children should always ask an adult for help when plugging in or removing cords from an outlet.

2)  Bulb wattage matters. A lightbulb with wattage that is too high for the light fixture can overheat the fixture, causing a fire hazard.

3)  Tamper-resistant receptacles help keep curious little ones safe.

4)  Surge protectors can help prevent damage to expensive computers, appliances and other electrical equipment.

5)  Big-screen TVs and computer equipment need to breathe. Make sure to leave plenty of space around these items for proper ventilation.

6)  Working outdoors? Play it safe and use a wooden or fiberglass ladder, and keep at least 10 feet away from power lines.

7)  Never touch anyone or anything that's in contact with a power line - the lines may still be live. Stay a safe distance away and call for help immediately.

8)  Smoke detectors in your home should be tested every month to ensure they are working properly.

9)  Never place extension cords in high-traffic areas or under carpets where they pose a potential tripping hazard or are exposed to excessive wear.

10)  Using a window air-conditioning unit? Make sure the electrical circuit and the outlet are able to handle the load.

11)  When you're cooking, set a timer to remind you to check on food that is simmering or in the oven. Always double-check to make sure burners and appliances are turned off when you're done.

12)  Make a map showing which fuse or circuit breaker controls each switch, light and outlet in your home.

13)  Smoke detectors should be installed in every bedroom, outside each sleeping area and on every level of your home.

14)  If you're working outdoors in a damp location, inspect all electrical cords and equipment being used, and make sure they are in good condition.

15)  Recurring tripped circuit breakers or multiple blown fuses can signify a serious and dangerous electrical problem. Contact a licensed electrician immediately.

16)  Traditional lightbulbs generate a great amount of heat, so if you haven't switched to cooler CFLs or LEDs, make sure to place lamps away from flammable items.

17)  Flickering or dimming lights could mean ...Continue Reading This Article